Delivery and returns
FREE Return* 🥳 (new)
We have decided to offer free return shipping with no minimum purchase since February.
The small condition* (which, let's admit, is not really one) to benefit from this sparkling offer is to accept a refund in the form of a credit on the Mademoiselle Marcelle website . It's like a little extra gift that will make your next find even more special! 🥰
As a reminder, you have 30 days from the delivery of your order to return the items to us if they do not satisfy you.
How to benefit from it? 🎁
Contact us at hello@mademoisellemarcelle.com indicating that you wish to benefit from a free return against a refund in the form of a credit note. 💕
Download the Return Form
Learn more about the Refund Policy
SHIPPING :
Our orders are shipped within 24 hours (working days) with tracked delivery to your home or to a relay point.
The tracking link is available 24/7 upon receipt by the carrier.
DELIVERY :
Collection Monday to Friday.
FRANCE:
▸ Home delivery (Colissimo) 3 to 5 working days at €6.99 | OFFER from 89€ of purchase.
▸ Delivery to a relay point (Mondial Relay) 2 to 5 working days at €4.99 | OFFER from 69€ of purchase.
⚠️ The relay point must be selected after payment. See the Mondial Relay relay near my home.
EUROPE:
▸ Home delivery (Mondial Relay) 3 to 8 working days at €8.99
▸ Delivery to a relay point (Mondial Relay) 3 to 8 working days at €4.99
DOM-TOM (new ✨ ) :
▸ Colissimo Standard 5 to 7 working days at €12.99
👉 Reunion, Martinique, Mayotte, Guadeloupe, French Guiana, New Caledonia, French Polynesia, Saint-Barthélemy, Saint-Martin, Saint-Pierre-et-Miquelon, French Southern Territories, Wallis-et-Futuna.
Our customer service is available every day and you will have a response within a few hours.
RETURNS:
You have 30 days from the delivery of your order to return the items to us if they do not satisfy you.
🎁 We offer return shipping in exchange for a refund in the form of a credit note. (Valid in mainland France)
