General conditions of use

GENERAL CONDITIONS OF USE OF THE SITE

Article 1 – PREAMBLE

These General Conditions of Use or GGU legally govern the use of the services of the site mademoisellemarcelle.com (hereinafter referred to as “the site”).

The supplier invites users to read these General Conditions of Use (hereinafter the “GCU”) carefully. Placing an Order implies acceptance of the GCU. It is up to the user to take them into account before purchasing. The photographs or graphics presented on the Website are not contractual.

The user acknowledges having read and accepted them by checking the box provided for this purpose before confirming their online Order.

These T&Cs govern the conditions of use of the website through which the supplier offers its Products for sale to its consumer Customers.

They are systematically communicated to the user who requests them.

In the event of subsequent modification of the T&Cs, the user is subject to the version in force at the time of their Order.

Article 2 – ACCESS TO THE SITE

The site provides free access to the online sales service offered by the supplier

The site is accessible free of charge from anywhere by any user with Internet access. All costs necessary for access to the services (computer equipment, Internet connection, etc.) are the responsibility of the user.

For maintenance or other reasons, access to the site may be interrupted or suspended by the publisher without notice or justification.

Article 3 – Collection, processing and protection of data

To be able to place an order, the user of the site must create an account.

On this occasion and in the more general framework of the commercial relationship, the collection of personal information is necessary and mandatory. The supplier is required to record a certain number of mandatory personal data (including, in particular, surname, first name, delivery address, etc.) necessary for processing the Order, securing payment and compliance with the supplier's legal and regulatory obligations. They are kept for 5 years from the order.

Failure by the Customer to provide this information would make it impossible to process the Order.

This data is intended for internal use by the supplier but may be transmitted to companies that contribute to the execution of the sale, including in particular those that ensure product deliveries or process payments.

Their processing is carried out in compliance with the General Data Protection Regulation 2016/975 of April 27, 2016 and in compliance with privacy in accordance with law n°78-17 of January 6 relating to information technology, files and freedoms.

Regarding this personal data, the Client has:

– the right of access to personal data concerning him/her;

– the right to rectification and deletion if the personal data is inaccurate, incomplete, ambiguous, outdated or if the collection, use, communication and retention of certain data is prohibited;

– the right to limit the processing of data, provided that this request is duly justified and does not prevent the supplier from complying with its regulatory and legal obligations;

– the right to object to the processing of data (in particular in the case of processing for commercial prospecting);

– the right to formulate post-mortem directives concerning the retention, erasure and communication of your personal data;

– the right to withdraw consent to the carrying out of certain processing operations (processing operations carried out before the withdrawal of consent remain lawful);

– the right to lodge a complaint with the CNIL.

To exercise his rights, the Customer can send a request to the supplier, by postal mail or by email to the contact addresses on the site.

The request must include the Client's email address, surname, first name, postal address and must be accompanied by a copy of both sides of the Client's identity document.

A response will be sent to him within one month of receipt of the request.

Article 4 – INTELLECTUAL PROPERTY

The brands, logos and contents of the site (graphic illustrations, texts, etc.) are protected by the Intellectual Property Code and by copyright.

Reproduction and copying of the contents of the site by the user requires prior authorization from the site. In this case, any use for commercial purposes or advertising purposes is prohibited.

Article 5 – Liability

The supplier cannot be held responsible for any temporary or permanent unavailability of its site.

Despite regular updates, the site cannot be held responsible for any changes to legal regulations subsequent to its publication. The same applies to the use and interpretation of the information provided on the site.

The site declines all responsibility concerning any viruses that may infect the User's computer equipment after using or accessing this site.

The site cannot be held responsible in the event of force majeure or the unforeseeable and insurmountable act of a third party.

Article 6 – HYPERTEXT LINKS

The Site may contain hyperlinks. By clicking on these, the User will leave this part of the Site, which has no control over the content of the underlying web pages and cannot be held responsible for them.

Article 7 – COOKIES

During visits to the site, the automatic installation of a cookie on the User's browser software may occur.

Cookies are small files that are temporarily placed on the hard drive of the User's computer. These cookies are necessary to ensure accessibility and navigation on the site. These files do not contain personal information and cannot be used to identify a person.

The information in cookies is used to improve browsing performance on the site.

By browsing the site, the user accepts cookies. They can be deactivated via the browser software settings.

Article 8 – Publication by the User

The site allows users to post comments.

In his publications, the member is required to respect the rules of Netiquette as well as the rules of law in force.

The site has the right to exercise a priori moderation on publications and can refuse to put them online without having to provide justification.

The user retains all of his intellectual property rights. However, any publication on the site implies the delegation of the non-exclusive and free right to the publishing company to represent, reproduce, modify, adapt, distribute and broadcast the publication anywhere and on any medium for the duration of the intellectual property. This can be done directly or through an authorized third party. This concerns in particular the right to use the publication on the web and on mobile telephone networks.

Each time the publication is used, the publisher undertakes to mention the member's name near the publication.

The user is responsible for the content he puts online and undertakes not to harm the interests of third parties. Any legal proceedings brought by a third party injured against the site due to the user must be taken care of by the latter.

The Site may remove or modify User Content at any time, for any reason, and without notice.

Article 9: – Applicable law and dispute resolution

These T&Cs are subject to French law.

In the event of any difficulty, Customer Service is at your disposal to find an amicable solution.

In the absence of a solution found directly with Customer Service, the European Commission has set up a dispute resolution platform intended to collect any consumer complaints following an online purchase. The platform then forwards these complaints to a competent national mediator. You can access this platform by following the following link: http://ec.europa.eu/consumers/odr/main